Compliance & Regulatory Framework
QA Assessor operates in compliance with international standards for personnel certification bodies and applicable regulatory requirements.
ISO/IEC 17024:2012 Compliance
QA Assessor has designed and implemented its management system, certification processes, and governance structures to comply with ISO/IEC 17024:2012 — Conformity assessment: General requirements for bodies operating certification of persons. This standard requires certification bodies to demonstrate competence, consistency, and impartiality in their operations.
Key Compliance Areas
Impartiality
Structural and procedural safeguards ensure all certification decisions are free from commercial, financial, or other pressures.
Competence-Based Assessment
Certification schemes define clear competence requirements, eligibility criteria, and assessment methods.
Confidentiality
All candidate information is handled securely and in accordance with our data protection policy.
Continual Improvement
Regular internal audits, management reviews, and stakeholder feedback drive continuous improvement.
Governance
QA Assessor’s governance structure includes a Certification Committee responsible for certification decisions, an Impartiality Committee responsible for overseeing impartiality, and an Appeals Panel for independent review of disputed decisions. All committees include qualified individuals with relevant expertise.
Policies
QA Assessor maintains the following policies, all of which are publicly available:
- Impartiality Policy (QA-CB-POL-001)
- Confidentiality & Data Protection Policy (QA-CB-POL-002)
- Conflict of Interest Policy (QA-CB-POL-003)
- Complaints & Appeals Policy (QA-CB-POL-004)
- Suspension & Withdrawal Policy (QA-CB-POL-005)
- Code of Conduct for Certified Persons (QA-CB-GOV-005)
For questions about our compliance framework or to request copies of any policy documents, contact certification@qaassessor.com.