QA Assessor Certification Body Policies
QA Assessor maintains documented policies and procedures to ensure impartial, transparent, and consistent certification operations in compliance with ISO/IEC 17024. The following policies govern our certification activities:
- Impartiality Policy — Commitment to impartial certification decisions free from commercial or political influence.
- Confidentiality & Data Protection — Protection of candidate data, examination materials, and deliberation records.
- Conflict of Interest Policy — Declaration and management of actual, potential, and perceived conflicts.
- Complaints & Appeals — Two-stage processes for complaints and appeals with independent review.
- Suspension & Withdrawal — Grounds and procedures for suspending or withdrawing certification.
- Code of Conduct — Professional and ethical obligations of certified individuals.
To raise a concern or submit a complaint or appeal, please use the contact form or email certification@qaassessor.com.